What is the importance of Front Office Department

Importance of Front Office Department

• The front office is one of the two major

departments which produces revenue in a

hotel, the other being food and beverage.

• The front office generates nearly 60–70% of

the revenue for the hotel and is responsible

for achieving a high occupancy of the hotel. 

• One of the major functions of the front

office is selling accommodation.

• The front office co-ordinates as a link

between the hotel and the guest and at

times is the only area which comes in

contact with a guest and the guest knows

the hotel by the front desk only.

• The front office is like a dispensing post to

handle complaints and suggestions of the

guest.

• Front office is indeed the nerve centre, the

hub and the heart of the hotel.

• Front office co-ordinates with other

departments of hotel in order to provide

more efficient service to the guest by

communicating with every other department with

 instructions and directions for

services, care and relations with guests,

• Front office monitors the guest cycle and

co-ordinates all guest services such as

information, mail and message handling,

guest accounting and bill settlement,

telephone, telex and other communication

services.

• Safety and security of guests and his

belongings are also function of the front

office.

• Front office maintains relations with travel

agents, tour operators, airlines and other

hotels.

• Front office has a complementary role of

image-building, which is the first and last

point of contact of every guest.