Quality of front office staff

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 Question : - 


What are the qualities in front office?


Answer :-


1. Salesman - They motivate the guest to spend more on the various hotel facilities.


2. Problem solver - Guest invariably approach the front office for help in case they have a problem or complaint. The staff have to be diplomatic & resourceful to solve the problem at the shortest possible time.


3. A Reference point – Guest who want information or want to pass on information use them for this purpose.


4. Coordinators - The front office staff are required to coordinate with other departments, airlines, travel agencies & city tour offices to give the guest personalized service.



5. Image Builders :- As an extension of their salesman role, front office can certainly generate a good image to the establishment in their manner of dress, communication, personal conduct and efficiency.


Location: Julana, Haryana 126101, India

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