MANAGEMENT in Hospitality and Tourism Industry

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 MANAGEMENT 

- Work from others.

- Without wasting resources. 

- With concerning the changing environment,              and

- Social responsibility. 


It is the activity of getting things done with the aid of people and other resources.

“ It is the process accomplishing through the efforts of other.” Skilled manager can accomplish much more through other than they can through other than they can through their efforts. 

Management as art can be defined as systematic body of knowledge which requires skills, creativity, and practice to get perfection. 


Characteristics / Features of Management 


• It is a process or function that continues and              never ending process. 

• It is a social process.

• Involves group effort that follow established              principles or rules.

• Aims at achieving predetermined objectives.

• Required at all levels of management.

• Goal oriented or result oriented. 

• It is an art (management is result oriented                  increase in profit or increase in market share)          and science (management conducts                              continuous research).

• It is a profession.

• It is comprised of following functions :


Planning

Organizing

Directing 

Controlling 

Co-ordination



Types / Levels of Management 


Top management - Co, CEO, Director, Head of Organisation, President, etc.


Middle management – Supervisor, Manager etc.


Lower management – Personal, Employee, Non-Supervisory Employees, Talent, MP, etc.






Functions of Management / Classification of Managerial Functions


• Planning 

• Organizing 

• Directing 

• Controlling 






1. Function A. Planning 

* Develop strategies for success. 

* Set goals and objectives. 

* Develop action plans. 

* Deciding most appropriate actions for                         achievements of predetermined goals. 

* Deciding in advance that what to do, when and         how to do.


2. Function B. Organizing 

* Employee activities. 

* Facilities and equipment. 

* Decision making. 

* Supervision. 

* Resource distribution.

* Identification of activities. 

* Assignment of duties. 

* Co-ordinating authority and responsibility                 relationships. 


3. Function C. Directing 

* Implementing plans. 

* Directing and motivating people. 

* Supervision. 

* Motivation. 

* Leadership.


4. Function D. Controlling 

* Monitoring progress. 

* Resetting the course. 

* Correcting deviation / drawbacks / actions.

* Measurement of actual performance. 

* Comparison of actual performance with standard     and finding out deviation if any.




Roles of Management 

1. Decisional or Role of Decision Making :-

                               * Entrepreneur. 

                               * Problem Solver.

                               * Resource allocator. 

                               * Negotiator.

  

2. Interpersonal or Roles of Interaction :-

                               * Head of an organization.

                               * Leader. 

                               * Centre of communications.


3. Informational or Roles of Communication :-

                               * Surveillance. 

                               * Information sharer. 

                               * Spokesperson.



Skills for Management 

1. Technical Skills :-

                                 * Specialized Knowledge. 

                                 * How to use the skills. 


2. Interpersonal Skills :-

                                 * Sensitivity. 

                                 * Sympathy. 


3. Conceptual Skills :-

                                 * Logical Reasoning. 

                                 * Judgement. 

Location: Julana, Haryana 126101, India

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