Layout of Front Office Department
LAYOUT OF FRONT OFFICE DEPARTMENT Layout is the physical demarcation of the sections of a department. A well-designed layout should involve 'proper space utilization, aimed at improving the efficiency and control of the staff. The front desk should be located at a prominent place in the lobby. Many times in addition to the building ambience, the main entrance and approach play a very important role in the selection of hotel for a guest. When a guest enters a hotel, it is the entrance and thereafter the lobby, which is subjected to scrutiny. The main entrance must be identifiable and directly lead to lobby of the hotel. Care should be taken that the main entrance is able to accommodate the guests of the hotel who may come by a car or taxi or coach. To complicate the situation, a number of guests may arrive by several modes of transport at the same time. As a general rule the driveway in front of the lobby entrance should be at least 18 feet wide so as to allow at least two ca...