Quality of front office staff
Question : - What are the qualities in front office? Answer :- 1. Salesman - They motivate the guest to spend more on the various hotel facilities. 2. Problem solver - Guest invariably approach the front office for help in case they have a problem or complaint. The staff have to be diplomatic & resourceful to solve the problem at the shortest possible time. 3. A Reference point – Guest who want information or want to pass on information use them for this purpose. 4. Coordinators - The front office staff are required to coordinate with other departments, airlines, travel agencies & city tour offices to give the guest personalized service. 5. Image Builders :- As an extension of their salesman role, front office can certainly generate a good image to the establishment in their manner of dress, communication, personal conduct and efficiency.