What is the importance of Front Office Department
Importance of Front Office Department • The front office is one of the two major departments which produces revenue in a hotel, the other being food and beverage. • The front office generates nearly 60–70% of the revenue for the hotel and is responsible for achieving a high occupancy of the hotel. • One of the major functions of the front office is selling accommodation. • The front office co-ordinates as a link between the hotel and the guest and at times is the only area which comes in contact with a guest and the guest knows the hotel by the front desk only. • The front office is like a dispensing post to handle complaints and suggestions of the guest. • Front office is indeed the nerve centre, the hub and the heart of the hotel. • Front office co-ordinates with other departments of hotel in order to provide more efficient service to the guest by communicating with every other department with instructions and directions for services, care and relations with guests, • Fron...