Functions of Front Office Department
Functions Performed by the Front Office Department The front office of a hotel generally performs the following basic activities: • Processing the reservation request of guests, this involves making room reservations, amendments, and cancellations. • Receiving/welcoming guests at the time of their arrival. • Making arrangements for the traditional welcome of guests. • Registration of guests and the assignment of rooms. • Handling guests' luggage from the guest vehicle to the assigned room on arrival and from the guest room to the vehicle at the time of departure. • Accepting guests' valuables and cash for keeping in safety deposit lockers. • Delivering messages and mails of resident guests. • Handling guests' keys. • Guest paging. • Posting and verifying the room charges and any other credit charges in the guest folio. • Providing information to guests about hotel products and services, and events or places of tourist interest. • Arranging postage and courier of mails and ...