Functions of Front Office Department

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Functions Performed by the

Front Office Department


The front office of a hotel generally performs

the following basic activities:


• Processing the reservation request of

guests, this involves making room reservations,

 amendments, and cancellations.

• Receiving/welcoming guests at the time of

their arrival.

• Making arrangements for the traditional

welcome of guests.

• Registration of guests and the assignment

of rooms.

• Handling guests' luggage from the guest

vehicle to the assigned room on arrival and

from the guest room to the vehicle at the

time of departure.

• Accepting guests' valuables and cash for

keeping in safety deposit lockers.

• Delivering messages and mails of resident

guests.

• Handling guests' keys.

• Guest paging.

• Posting and verifying the room charges and

any other credit charges in the guest folio.

• Providing information to guests about hotel

products and services, and events or places

of tourist interest.

• Arranging postage and courier of mails and

other documents.

• Making travel arrangements like sight-

seeing tours or intercity travel for guests.

• The parking of guests' own vehicles.

• Preparing, presenting, and settling guests'

bills at the time of departure.

• Providing left luggage facility, etc.

• Handling guests' complaints.


Location: Julana, Haryana 126101, India

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