Nature of Hospitality Industry
NATURE of Hospitality Industry:-
We learned about different types of products and services provided by the hospitality industry. The physical products of hospitality that is food and drink in a restaurant or the actual hotel room are product that are sold at a price to the guest or customer. These are often regarded as the tangible aspect of hospitality.
A successful business doesn’t count on its product and services but also how they are delivered. The quality of staff and way they deliver the service are often more important than the tangible products in making a hospitality experience satisfactory or unsatisfactory. We call these the intangible aspects of hospitality.
Comments
Post a Comment