Sections of Front Office Department

-

Different Sections of Front Office Department



Reservation

Guest Reservation is one of the important key points of front office.

All requests for room reservation are received & processed this section for systematic arrival of guests without any confusion. Hotel reservation comes through various media, such website, telephone, letter, fax, E-mail, Telegrams, cables. Reservation may comes from different sources. We have a tutorial as source of guest reservation from where you should get detail idea. Here are some in short; online, airlines, Tour package operating Companies, Travel agent, N.G.O's , U N organisation, Ministries, corporations.



Reception

The work is usually perform in a waiting area such as a lobby or front office desk of an organization or business. The title receptionist is attributed to the person who is employed by an organisation to receive or greet any visitor, patients , clients and answer telephone calls.

Importance :-

1. Face of the Hotel. 

2. Handle guest complaint.

3. Provide information to guest.



Bell Desk

Bell desk is an extended arm of front desk. There are many activities at the time arrival during stay and at the time of departure of guest which can't be carried out from the front desk but are to be carried out essentially, in order to provide service to the guest.

Importance :-

1. Handle of guest luggage is done at various occasion such as arrival, during stay & check-out.

2. Bell disk is responsible for paying a guest. The paging is a system located the guest in a hotel.



Concierge

In hotels or resorts, a concierge assist guest by performing various task such as making restaurant reservation, booking hotels, arranging for spa services, recommending night life hot spot, booking transportation (air planes, taxi, boats, etc.)

Importance :-

1. Communication with the customer is often the first responsibility of concierge.

2. The concierge also provide all the information that guest need to enjoy their stay.

3. The concierge may handle booking for special shows for guests.



Lobby

A hall or waiting room at and near the entrance of a building such as a hotel.

Importance : -

1. We con do meeting lobby.

2. Put table and chair in lobby for arrival guest.



Telephone 

The use of telephone has come a long way & company have a wider choice as to how they use this system to communicate with their customer

Importance :- 

1. To listen the guest order & complaints.

2. To wish (Birthday & Anniversary) those old guest who stayed in hotel.

3. For the time of guest reservation.



Cashier

The front office cashier is the nerve centre for all guest billing. It is the centralised point where individual guest expenditure are accounted for and realised at the time of guest check-out.

Importance :–

1. Control safety deposit locker.

2. Balance the cash & close the shift.

3. Operate the accounting software system.

4. Maintain Cash book for shift transaction.



Bell Attendants/Bell Hops/Porter/Bell Boys

Mainly responsible for luggage handling between the lobby and guest rooms during the arrival and departure of the guests. Also responsible for arranging postage and courier of mails and other documents and left luggage room. They escort guests to their rooms and familiarize them with hotel facilities, safety features, as well as in-room facilities. The bell desk is located very close to the main entrance of the hotel. This section is headed by bell captain.



Door Attendants/Doorman 

Ensure opening the door of the hotel, baggage service and traffic control at hotel entrance.



Valet Parking Attendants 

Ensure parking services for guest's vehicles.



Transportation Personnel 

Ensure transportation services for guests from and to the hotel.


Location: Julana, Haryana 126101, India

Comments

Post a Comment

Popular posts from this blog

AUTHORITY

-
AUTHORITY   The power or right to give orders, make decisions and enforce obedience.  The right to exercise power on others is known as authority.  As the basis of planning is clarify of objectives, and As the basis of organization is delegation of authority.  It is the formal right of the superior to command and compel his subordinates to perform a specific task. RESPONSIBILITY   The term responsibility has two different senses in management literature. Responsibility as a duty or task which assigned to a subordinate on the basis of his position in the organization.  Responsibility is also the obligation of an individual to perform the duty or task assigned to him. Let us understand what is responsibility and its characteristics in a detailed manner. DELEGATION   It is the assignment of any responsibility or authority to another person normally from a manager to a subordinate to carry out specific activities such as starting on proper tires during a w...
Read more

DRY INGREDIENTS

-
  DRY INGREDIENT These are those type of ingredients which are found in dry or powder form of ingredients, like, baking powder, baking soda, bran, brown sugar, bread-crumbs, conning or pickling salt, cocoa powder, corn meal / four, corn starch, cream of tartar, flour, flour for all purpose, flour arrowroot, flour bread, flour cake, flour cat, flour pasting, flour potato starch, flour rice, flour self rising, four whole wheat, granulated sugar, herbs, kosher salt, oatmeal, pearl sugar, pepper, powdered sugar, salt, salt substitute , sea salt, spices, superfine sugar, table salt, wheat germ and yeast etc. Baking Powder  This is a combination of baking soda and an acid and a moisture absorber, which together form a leavening agent. Just the right amount of acid is added to the baking soda so that when the baking powder is added to moist ingredients, there is a reaction that releases carbon dioxide bubbles.  Bran   Bran, the hard outer layer of whole cereal grains such a...
Read more

What is Front Office Department

-
  AN OVERVIEW OF THE FRONT OFFICE  DEPARTMENT Front office is the interface between a hotel and its guests. The front office department is the central point of the activities that take place between guests and a hotel. The employees of the department are among the first employees of the hotel to interact with the guest. This interaction starts with the processing of the reservation request and continues through the stages of arrival, stay, departure, and even after departure (when the hotel forwards mails received for the guest). The front office may be regarded as the show window of the hotel and hence must be well designed and maintained in a well-organized and orderly manner. Regardless of the class or type of the hotel, front office is the most visible and essential focal point of a hotel. Front office is the name given to offices situated in the front of house, that is, the lobby, such offices where the guest is received, provided information, his luggage handled, his acc...
Read more