What is Front Office Department
AN OVERVIEW OF THE FRONT OFFICE DEPARTMENT Front office is the interface between a hotel and its guests. The front office department is the central point of the activities that take place between guests and a hotel. The employees of the department are among the first employees of the hotel to interact with the guest. This interaction starts with the processing of the reservation request and continues through the stages of arrival, stay, departure, and even after departure (when the hotel forwards mails received for the guest). The front office may be regarded as the show window of the hotel and hence must be well designed and maintained in a well-organized and orderly manner. Regardless of the class or type of the hotel, front office is the most visible and essential focal point of a hotel. Front office is the name given to offices situated in the front of house, that is, the lobby, such offices where the guest is received, provided information, his luggage handled, his acc...